Welcome to PromoSuite Promotions, we're excited you're here! As a participant in our BETA Program we know you have questions - so in this post we provide an overview of what you should expect.
Phase 1: Program Overview & Expectation Setting
As a participant in the BETA program you will receive access to functionality within PromoSuite Promotions, our workflow and task management software.
We will provide training and ongoing support that enables you to set-up and utilize the software in a manner that replicates your current or desired Promotions workflows.
In exchange we ask that participating end users provide constructive feedback on the product in the form of reporting bugs, pointing out areas of confusion in the interface, providing use cases / feature requests for future development, etc.
Define and update the station day-parts, programming clocks and show schedules.
Create and schedule contests, create prizes, select contest winners.
A place to "store" and keep track of prize inventory, for eventual inclusion in a contest or other giveaway.
Where on-air content gets scripted and scheduled for eventual dissemination over the air.
Provides a "macro" view of the scheduled programming elements and contests, and the ability to edit the items scheduled.
Where the foundational eligibility rules for the contests run by your radio station are set.
Where the various winner forms utilized by the radio station are created.
Customizable "content widgets" (notes/reminders, weather information, etc.) that display for announcers in the Studio.
The interface used by announcers, it displays their items for broadcast (liners, contests, widgets - anything scheduled or configured).
Resources & Support
End User Training
Multiple sessions conducted over the course of one week, end users participate in sessions that align with their role(s). Sessions focus on features and use cases among the available functionality. Participants should expect to leave sessions with "homework" (in the form of set-up, configuration or content creation within PromoSuite Promotions).
End users are invited to join a weekly forum with members of the PromoSuite Product team to discuss their experience, review feedback, bugs, roadblocks and learn about new functionality (when available).
Ask questions, report bugs or request other assistance via email or phone - Monday through Friday, 9am - 6pm ET.
Phase 2: Station & End User Set-Up
We begin by identifying & creating your entity(s) inside PromoSuite Promotions, then work with a project lead at the station, market or corporate level to gather information about the end users that will participate in the BETA.
In addition to basic contact information (name, email), a key data set noted about each user is their role at their entity(s).
Role is used to segment users for the purposes of:
- Assigning PromoSuite Promotions user permissions
- Determining which training sessions a user should participate in
Based on a person's role at their entity, they will initially be set-up with permissions to access the PromoSuite Promotions tools and functionality that are implied / assumed based on their role.
Coordination of training sessions will begin once end user information is received, and our goal is for sessions to begin within one week of receiving end user information.
Phase 3: User Training
Training sessions are led by one or more product expert and focus on the topics and features available in the BETA program. Based on the number of your group's participants in your group, their roles and collective availability, we'll work to devise a schedule that will be most effective for your group, with the goal of starting and completing training within one week's time.
During trainings we encourage interaction (ask questions!) and you should expect your trainer to solicit input from participants throughout each session. Participants should also expect to leave each session with "homework" (in the form of set-up, configuration or content creation within PromoSuite Promotions).
Phase 4: Ongoing Support & Communication
Onboarding is considered "completed" for a user when they have participated in all applicable training sessions; for an entity, Onboarding is considered "completed" when all users at the entity have completed training.
In all cases, our relationship does not end when onboarding is complete!
Participants in the BETA will be invited to join a weekly forum with the PromoSuite Product team to discuss their experience, review feedback, bugs, roadblocks and learnings.
Live Support is also available Monday through Friday, 9am - 6pm ET, for questions, to report bugs or request other assistance - which can be initiated via email or phone (provided during Training).